FAQ

Frequently Asked Questions

Questions about our outdoor activities

Below, you will find all the answers to frequently asked questions. If your question is not listed, please feel free to contact us!

General information about urban games

An urban escape game, also known as an urban escape game, is an outdoor leisure activity where players, forming teams, explore an urban environment searching for clues and solving puzzles within a set time. This fun experience combines city adventure with immersion in a captivating scenario, ideal for puzzle and riddle enthusiasts.

Our urban games, perfectly suited for groups of all ages, offer an entertaining and stimulating experience. However, we recommend a minimum age of 15 for optimal participation. Enjoy challenges suitable for everyone, ranging from urban treasure hunts to themed city adventures.

* Hunted combines tactics and entertainment in this role-playing and action game where teams play criminals and hunters. Use smartphones and GPS to locate safes and opponents, alternating roles to accumulate money or capture criminals. An exciting strategic challenge for all!

* In the Dr. Crypto urban escape game, explore the city to save hostages from a cunning criminal. Solve captivating puzzles in teams, testing your intelligence and collective spirit. Free the hostages and accumulate money to win the game. Who will prevail?

* With Sherlock, an exciting adventure awaits you. A true urban scavenger hunt, Sherlock offers multiple puzzles and photo missions. Your team’s mission is to solve the mystery of a murder. If playing in opposing teams, prepare to compete against each other!

To discover the specific content of each urban escape game, visit the dedicated pages on our website.

Organization and Planning

Choose your city and transform it into an exciting playground. We focus on historic districts and pedestrian areas to ensure a safe and enjoyable experience. Discover the city's history and streets in a fun way.

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The standard duration of each urban game session is 100 minutes. If you need more time, feel free to specify it in the comments when purchasing your session. Our games typically last between 90 and 120 minutes. Fully enjoy your urban gaming experience at your own pace with no extra fees.

In case of unforeseen circumstances, don't worry! Our games are valid for one year (365 days) from the purchase date. You have the flexibility to postpone your activity anytime during this period.

Equipment and Technology​s

Each team needs a smartphone or tablet with a mobile internet connection (3G/4G/5G) and GPS enabled. Our free app is available from the App Store or Google Play via the link and unique game code provided by email.

⚠️ For optimal gaming experience, disable Wi-Fi and enable mobile data on your device. Our games consume between 20 MB and 50 MB of data;so please ensure that each player has a sufficient data plan. Note that playing via another phone’s mobile hotspot affects GPS accuracy.

Additionally, having a true puzzle-solving expert on your team can be a significant asset. Lastly, comfortable shoes are recommended 😉

No, only one smartphone or tablet per team is needed to play. Our games are designed to be played in teams, encouraging collaboration with a single device per group.

Yes, all our games are fully compatible with Android devices, be it smartphones or tablets. Enjoy our games on your Android device without any issues.

Absolutely. All our games are available for iOS devices, including iPhone and iPad. Experience a smooth gaming experience on your Apple device.

Purchase and Pricing

Only one game code is required for each session, making the organization simple and economical.

Easily purchase your game code online! Select the city, language, and number of teams on the game page before purchasing. Once the payment is completed, the game code specific to your choices is generated and can no longer be modified. Finalize your purchase directly from your cart on our website.

We offer tiered pricing: the larger your group, the lower the cost per player. Additionally, enjoy a 10% discount on your first session through our loyalty program.

Payment by bank transfer is possible. Our bank details will be provided for the transfer. Once the payment is confirmed, we will send you the game code via email. Anticipate a processing delay of a few days between making the transfer and receiving your code.

To participate in our activities, payment must be made in advance. Once payment is completed, you will receive the access codes needed to start your experience.

Simply add the necessary information in the comments section at the time of ordering, and we will send the invoice by email, including VAT. Your request will be processed within a maximum of 10 days after payment confirmation.